Experiencing problems? Try these troubleshooting steps.

How to use VideoAsk's video controls

Video controls let creators and respondents skip to an exact position in a video, mute and unmute the sound, speed up playback, turn closed captions on and off, and make the video full screen. 

Read on to learn more!

As a creator, you can remove the option for respondents to see and use these video controls from the advanced settings area of your videoask builder.

Jump to:

Skip to an exact position

Mute

Closed captions (CC)

Full-screen mode

Skip to an exact position

You can jump to an exact position in a video by using the bar at the top of the screen. This will be reflected in the timestamp:

Mute

You can mute or unmute the sound by clicking the microphone symbol:

Closed captions (CC)

You can turn closed captions on or off by clicking the CC symbol:

Learn more about captions here.

Full-screen mode

You can go in and out of full-screen mode by clicking the full-screen symbol:

💡 TIp: You can also press esc on your keyboard to exit full-screen mode.

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