Rachel increased customer interactions by incorporating VideoAsk into her customer success journey.
Rachel Graham, Partner Success Manager at Issuu, uses VideoAsk to educate customers. She gives them a choice to learn on their own, or to jump on a call, providing a personal customer experience regardless of which route they take.
VideoAsk improves the learning experience for customers in different time zones and keeps the onboarding flow fresh and interactive.
Watch our full interview with Rachel here.
Almost 60% of Issuu users want to learn about the product on their own time, via video.
Having an educational videoask in-product allows customers to choose how they want to learn, and eliminates unnecessary meetings.
Surprise and delight customers with personalized video messages.